Question 1

How does Resolv diagnose my security system fault?

Accepted Answer

Simply photograph your faulty alarm panel, CCTV unit, or access control system using the Resolv app. Our AI analyzes the image and provides an instant, plain-English diagnosis of the fault, explaining what's wrong and whether an engineer visit is needed. If repair is required, Resolv immediately matches you with vetted local engineers and shows transparent callout fees upfront.

Question 2

How are engineers selected and ranked in Resolv?

Accepted Answer

Engineers are ranked based on proximity to your location, their specialism match to your specific fault type, and their historical performance ratings on the Resolv platform. If you already have a maintenance contract with an engineer for your system, that engineer is always offered the job first. No engineer can pay for higher placement — the ranking is transparent and fair across all providers.

Question 3

What if I'm not satisfied with the engineer's work?

Accepted Answer

Once matched with an engineer, any questions about completed work are resolved directly between you and the engineer. Resolv provides engineers with a management dashboard to monitor client feedback and respond to concerns. Your feedback helps maintain platform quality and affects the engineer's future ranking, but Resolv does not intervene in individual disputes — we facilitate the match and maintain the marketplace, not the work itself.

Question 4

Is Resolv available for commercial and domestic systems?

Accepted Answer

Yes. Resolv works with domestic properties, commercial facilities, and fire & security businesses of all sizes. The same instant diagnosis and engineer-matching process applies regardless of property type — you get plain-English insight into your system fault and rapid connection to a vetted local professional.

Question 5

How much does it cost to use Resolv?

Accepted Answer

AI diagnosis is completely free. If you need an engineer, Resolv shows you the transparent callout fee upfront before confirming the booking. Engineers set their own fees, and you can see the full cost before committing. No hidden charges, no subscriptions required to use Resolv as a property owner.